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Privacy Policy Returns 30-Day Money Back Guarantee We stand by every product we sell. We will do everything we can to make you happy with your purchase, but if for some reason you're not completely satisfied within the first 30 days of delivery of the product, we'll refund your money (less shipping & handling).
Shipping We do our best to process your order as soon as possible. All LockMaster products and all orders from our web site are shipped from our Seattle WA warehouse within 1-2 business days by Fedex, UPS, US Postal Service carriers. Buyer is responsible for all charges and payments of all customs clearance fees, duties and taxes, if any. Warranty GudCraft products come with a standard one year limited warranty.
GudCraft products are warranted by the manufacturer against defects in materials and manufacturer workmanship for a period of one year from the date of purchase provided the recommended installation procedures have been followed. 1 year replacement warranty.
In the case of product failure due to defective material or manufacturer workmanship within the first year of the warranty from the date of purchase, the product will be repaired or replaced (at our option) at no charge to the customer (excluding shipping and handling charges).
Verification of the warranty period requires copies of receipts or other proof of purchase. Please retain these records because it is not our responsibility retain this information.
For warranty service please contact our customer service department via e-mail sales@gudcraftonline.com. We will be glad to help you.
In order for us to provide you with proper assistance please follow these simple steps: First - Determine the warranty period. Check the date of the purchase and make sure the product was purchased from our web site. Second - Contact us and ask for diagnosis and recommendation. Third - Order the replacement part. If the product is under warranty, faulty part is replaceable and small sized we will send replacement part as soon as possible. If not please obtain RMA number and ship us the faulty part or product for replacement or repair. We will repair or replace it at our discretion and will ship back to you. Shipping cost have to be covered by the buyer. We do not pay for the return shipping.
Advanced Replacement: Pay for the replacement part first, you will be refunded after you returnthe non-working part (excluding shipping and handling charges). Shipping cost have to be covered by the buyer. We do not pay for the return shipping. RMA number needs to be obtained before shipping faulty part back.
The manufacturer and GudCraftOnline.com will not be responsible for any charges or damages incurred in the removal of the defective parts for repair, or the reinstallation of those parts after repair. Any components that are not factory specified (i.e. battery and transformer) will void the warranty. This warranty shall be considered void if damage to the product(s) was due to improper installation or use, connection to an improper power source, or if damage was caused by lightning, wind, fire, flood, insects or other natural agent. What information do we collect?
How do we use your information? We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
How do we protect visitor information? We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Do we use "cookies"? Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service. Do we disclose the information we collect to outside parties? We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include www.GudCraftOnline.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. How can you opt-out, remove or modify information you have provided to us? To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. Third party links In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). Changes to our policy If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 6, 2003. Questions and feedback We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue. Online Policy Only This online privacy policy applies only to information collected through our website and not to information collected offline. Terms and Conditions Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website. Your consent By using our site, you consent to our privacy policy. |
1. Contact Customer Service - In order to receive a refund, it is critical that you have a Return Authorization Number to ensure that your refund is credited to the correct account. Send us e-mail 
2. Package Your Item for Return - To ensure your package arrives to us safely and undamaged, please pack the item in the original packaging, and remember to include all products, accessories, parts and pieces in order to receive a full refund of the purchase price (less shipping & handling). Save you packaging! All returns need to be in original packaging to avoid 20% restocking fee. If you want to cancel an order and item was already been shipped, shipping will be non refundable, if was a free shipping 20% restocking fee will be applied. We cover the warranty only if it was purchased from us directly, otherwise contact your seller.
3. Label Your Package - To receive the fastest credit possible, please write "Return" on your package. You MUST fill out the return authorization form and include it with the return. A Return Authorization Form is required for us to be able to refund your purchase price or replace the unit. Returns without Authorization Form will delay process for 1-3 month. Shipping cost has to be covered by the buyer. We do not pay for the return shipping.
4. Secure Your Package - We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by some kind of trackable service, such as USPS Certified Mail, UPS or FedEx. The return must be shipped within 7 days of receiving a Return Authorization Form. If item was not send during 7 days and it appear that you are. Be sure to save the receipt for your records. We regret that we can not issue a credit or refund for any item that is damaged, lost in shipping, or sent COD.
5. Receive Your Refund - Credit card purchases will be refunded to your credit card company the day we process your return. It may take up to two billing cycles for the credit to appear on your monthly statement. We will issue a refund check the same day we process your return for any items purchased by personal check, money order, or cashier's check. Refunds are for complete purchase price, but do not include shipping & handling charges.